For PG, Hostel & Rental Property Owners
Tenant Complaints on Calls & WhatsApp? Never Miss One Again.
Tenants raise tickets from their app. Complaints auto-appear on your dashboard. Track, assign, and resolve - without a single phone call.
Zero manual complaint entry. Fully digital.
Too Many Calls & Messages
Complaints on calls, WhatsApp, in-person - scattered everywhere, impossible to track.
Complaints Get Missed
No record, no follow-up. Tenants get frustrated waiting for issues to be fixed.
Unhappy Tenants = Empty Rooms
One unresolved complaint can cost you a tenant - and months of lost rent.
Trusted by PG & hostel owners across Bangalore, Pune, Hyderabad, Mumbai & more
20,000+
PG & Hostel Owners
3,50,000+
Complaints Resolved
200+
Cities Across India
4.8/5
Owner Satisfaction
The Difference
Without RentOk vs With RentOk
See exactly how your complaint handling changes - side by side.
Without RentOk
The old, manual way
Complaint Tracking
Scattered across calls, WhatsApp & verbal complaints
Urgent Issues
Often missed, forgotten, or handled too late
Accountability
Nobody knows who's responsible - blame game
Expense Records
No record of what was spent on maintenance
Tenant Retention
Tenants frustrated - leave without notice
VS
With RentOk
Fully digital & automated
Complaint Tracking
One dashboard - auto-organized by property, room & priority
Urgent Issues
Flagged instantly with push alerts - immediate attention
Accountability
Every complaint auto-assigned to a team member
Expense Records
Expenses & dues auto-linked to each complaint
Tenant Retention
Live status updates in app - tenants stay longer
VS
Digital Workflow
How It Works
A fully digital complaint lifecycle - from the tenant's app to resolution and feedback.
Tenant App
1
Tenant Logs In
The tenant opens the Smart Tenant App and logs in to their account.
Open Smart Tenant App
Log in with credentials
2
Raise a Ticket
The tenant describes the issue and submits a complaint ticket directly from the app.
Describe the issue
Upload photo
Select location (Common Area / Room)
Mark as Urgent (if required)
Owner Dashboard
3
Visible on Dashboard
The ticket instantly appears on the owner/manager dashboard and is automatically assigned to the right team member.
Ticket auto-appears on dashboard
Auto-assigned to team member
Priority & urgency flagged
4
Resolve & Mark Complete
The assigned team resolves the issue and marks the ticket as resolved.
Team works on the issue
Marked as resolved when done
Feedback Loop
5
Tenant Sees Resolution
The resolved status is instantly visible in the Smart Tenant App - full transparency.
Resolved status shown in Tenant App
Tenant notified of resolution
6
Rate & Give Feedback
The tenant rates the resolution and provides feedback - closing the loop digitally.
Rate the resolution quality
Leave feedback for improvement
Fully digital - no manual complaint entry needed!
Your Dashboard
See Every Complaint at a Glance
Every ticket raised by tenants auto-appears here - organized by property, status, and priority. No manual data entry.
manager.rentok.com/complaints
R
RentOk
Dashboard
Complaints
Properties
Tenants
Payments
Settings
SS
Suresh Sharma
Owner
Sunrise PG - Complaints
Search...
Total
24
Open
6
In Progress
8
Resolved
10
Complaint
Room
Priority
Status
Assigned
Action
Water leakage from ceiling
CMP-1042 · Plumbing · 19 Feb
Room 204, Block A
Open
RK
Rajesh K.
Room 204, Block A
UrgentOpen
RK
Rajesh K.
AC not cooling properly
CMP-1041 · Electrical · 18 Feb
Room 101, Block B
In Progress
SM
Suresh M.
Room 101, Block B
HighIn Progress
SM
Suresh M.
WiFi not working since morning
CMP-1040 · Network · 17 Feb
Block B, All Rooms
In Progress
AP
Amit P.
Block B, All Rooms
HighIn Progress
AP
Amit P.
Bathroom tap needs replacement
CMP-1039 · Plumbing · 16 Feb
Room 305, Block A
Resolved
VS
Vikram S.
Room 305, Block A
MediumResolved
VS
Vikram S.
Showing 4 of 24 complaints
View all ->
Auto-assigned to your team
Property-wise & room-wise view
Track resolution time & trends
Everything is structured. Nothing gets missed.
Why It Matters
Why PG Owners Are Switching to Digital Complaints
Structured complaint handling means happier tenants, better accountability, and fewer empty rooms.
No More Missed Complaints
Every complaint is recorded digitally - no dependency on calls, WhatsApp, or memory.
Clear Accountability
Assign complaints to your team with one tap. Everyone knows who's responsible for what.
Know What You're Spending
Link expenses or tenant dues to each complaint. Full financial clarity on every maintenance issue.
Happier Tenants, Longer Stays
Faster response = happy tenant = longer stay. That's the equation that protects your rental income.
Keep Your Rooms Full
Timely issue resolution prevents tenants from leaving. One saved tenant pays for itself many times over.
PG Owners Love It
Hear from PG & Hostel Owners Like You
Real owners, real properties, real results.
"Earlier I used to get 15-20 calls a day just for complaints. Now everything comes through the app - I just need to resolve them. Tenants are happy, and my team knows exactly what to do."
15-20 daily calls reduced to zero
SS
Suresh Sharma
Owner, Sunrise PG · Koramangala, Bangalore
85 beds
"We run a 200-bed hostel and used to track complaints in Excel. Things got missed all the time. With RentOk, tenants raise tickets from their phone and we can see everything in one place. Our resolution time went from 8 days to 2 days."
Resolution time: 8 days to 2 days
PD
Priya Deshmukh
Manager, NestIn Hostel · Hinjewadi, Pune
200 beds
"I own 3 PGs in different locations. Earlier there was no record of complaints at all. With RentOk, everything is tracked digitally - property-wise, room-wise. Not a single complaint gets missed now."
3 PGs managed from one dashboard
RR
Rajesh Reddy
Owner, 3 PGs · Madhapur, Hyderabad
150 beds
Real Results
What Changes After You Switch to RentOk
Based on data from PG & hostel owners using RentOk Complaint Management.
1 day
Avg. resolution time
Down from 8-10 days
98%
Complaints tracked
Zero slipping through cracks
80%
Fewer complaint calls
Tenants use the app instead
4.5/5
Tenant satisfaction
From tracked feedback scores
Resolution Time: Before vs After
Average days to resolve complaints - drops dramatically after switching to RentOk
0
5
10
15
20
14
4
Week 1
12
3
Week 2
16
5
Week 3
10
3
Week 4
18
4
Week 5
13
2
Week 6
Without RentOk
With RentOk
Quick Setup
Go Live in Under 5 Minutes
No training needed. No complex setup. Just add your property and invite your tenants.
1
Add Your Property
2
Add Tenants
3
Add Team Members
4
Tenants Download App
5
Go Live - Tickets Flow In
Setup Time
Under 5 minutes, no training
Works From Day 1
Tenants can raise tickets immediately
Common Questions
Frequently Asked Questions
Everything you need to know before getting started.
Complaint Management is included in your RentOk subscription at no extra cost. If you're not on RentOk yet, you can start with a free trial to explore all features including complaint management, rent collection, and tenant management.
Still have questions?
Talk to us directly - we reply within minutes.
Stop Managing Complaints on Calls. Go Digital with RentOk.
Join 20,000+ PG & Hostel owners who have already made the switch:
Zero missed complaints
Full financial clarity
Happier tenants, longer stays
Secure rental income
Free to try. No credit card needed. Setup in under 5 minutes.
R
Why RentOk?
Instant Complaint Tracking
Tenants raise complaints in seconds - you get notified instantly with full details.
Auto-Assign to Your Team
Complaints are automatically routed to the right staff member - no manual follow-up.
Resolution Analytics
Track resolution time, recurring issues, and team performance at a glance.